Terms & conditions

Terms & conditions

Reference in these Terms and Conditions to “the Property” or “apartment” means St Ives House, The Wharf, St Ives TR26 1LP, and shall include, where the context permits or requires, any and all common parts or communal areas such as the courtyard, passageways, wet room and bin storage area.

Reference to “the owner”, “us”, “our”, or “we” means St Ives House, which owns and operates the Property.

Reference to “the hirer” or “you” means the person or persons accepted by the Owner as authorised to occupy the Property for the period specified on the Booking Form and shall, where the context permits or requires, include all persons named on the Booking Form or substituted therefore or otherwise occupying the Property.

1. Booking

Your application must be made on the telephone through our office, with a completed Booking Form.
All bookings will be paid for in advance.  Extras agreed with our house manager will be paid in advance unless otherwise arranged.

2. Damage Deposit

If you lose, damage or break any item of furniture, fixtures and fittings, fabric of the property or any of its contents, you will be liable to us for the full cost of repair or replacement.

3. Method of Payment

Payment by acceptable credit or debit cards via paypal, or by BACs payment into St Ives House bank or by cheque payable to St Ives House.

A charge of £50 will be made for any dishonoured cheques, which will be added to your account. Any bank charges received on foreign cheques or transfers shall be paid by the Hirer and may be deducted from the damage deposit.

4. Eligibility

We reserve the right to refuse any booking at our discretion without giving any reason.

5. Price Changes

We reserve the right to amend prices quoted due to errors or omissions or changes beyond our control, such as changes to VAT.

6. Pets

Pets allowed on request at St Ives House, it will be £20 extra due to cleaning services.

7. Non-smoking

The Property is entirely designated as non-smoking.  There is a £200 penalty if we see evidence of smoking inside to cover the cost of the extra cleaning and freshening involved before the next guests arrive.

8. Duration and Times of Letting

Holiday lettings commence at 5pm on the first day of the tenancy and end at 10.30am on the last day of the tenancy. You must vacate the Property no later than 10.30am on the last day otherwise an additional day’s charge will be levied.

9. Website and Brochures

The photographs and images on our web site and in our brochures, and in other promotional material, may not reflect the actual or current furniture, decoration, room layouts or fixtures and fittings; and we reserve the right to change furniture, decorations, room layouts and fixtures and fittings at any time.

10. Key collection

Unless agreed another method with the manager, keys will be available in a key safe which will you be given a code to before your stay.

11. Cancellation

Cancellations must be advised to us in writing or by email. We will use reasonable endeavour to secure another booking for the Property for the same term, and if possible for the same charge, but we reserve the right to negotiate a lower charge.
Any refund will be made less the booking fee, which is non refundable, and less any difference in the charge for the replacement booking.
We shall not be liable to any Hirer of accommodation on the grounds that we have not used reasonable endeavour, or for any other reason.

If the Property has not been re-let 8 weeks prior to your selected arrival date we are unable to refund the booking.
It is possible to insure against cancellation and we strongly advise you to do so.

12. Changing a Booking

Once a booking has been confirmed the booking cannot be changed to another date except by dealing with the booking as a cancellation as set out in clause 11 above.

13. This Agreement

This Agreement confers upon the Hirer the right to occupy the Property for a holiday within the meaning of schedule 1, paragraph 9 of the Housing Act 1988. It does not create any tenancy or security of tenure of any description. No term in this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Agreement.

14. The Hirer Agrees:

(a) To keep and leave the accommodation in a clean and tidy state, returning all furniture to the place in which it was found on entry. The Property will be cleaned before your arrival and additional cleaning visits can be arranged with the house manager, at additional cost.
(b) To pay for any loss, breakage and damage.
(c) Not to do anything to make void or voidable any policy of insurance.
(d) Not to cause a nuisance or disturbance to any neighbours, or others working in or occupying other studios and/or apartments.
(e) To allow the Owner, his employees, contractors, servants or agents reasonable access at all times.
(f) To take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects, and leave them in the same state of repair and condition, and in the same clean and tidy condition at the end of the period of occupation by the Hirer as at the start.
(g) To leave the accommodation in such a state and condition that it is suitable for occupation for another Hirer. If this is not the case the Hirer will be liable for the hire charges as shown for the accommodation for the period until it is so available and for any loss or damage which shall be occasioned thereby.
(h) Not to share the Property except with members of the party shown on the booking form.
(i) Not to part with or remove any possessions, furniture or effects on or in the Property.
(j) Not to exceed the total number of people the Property sleeps as set out in the Property description. A cot, if arranged, may only be occupied by a child aged 24 months or under.
(k) Not to use the gangways, passageways, balcony or external parts of the Property for any purpose other than walking to and from the Property.

In the event that any of these Terms and Conditions are breached, the Owner may forthwith re-enter the Property and terminate the occupation and/or pass to the Hirer any additional charges and claim damages for all losses.

15. Non Availability of Accommodation

If due to any occurrence beyond the control of the Owner, our employees or agents, the accommodation is not available as booked, all monies paid will be refunded in full to the Hirer, but neither the Owner nor our employees or agents shall have any further liability to the Hirer.

16. Works

From time to time it may be necessary to undertake repair, maintenance, building or similar work either at or inside the property, or in neighbouring properties, and we reserve the right to undertake any such work at any time without making or paying any compensation, refund or similar payment to the Hirer or any member of his/her party. Similarly, we cannot accept any responsibility for any building, maintenance or repair work by any neighbouring or other property, nor for road works or utility works. No compensation, refund or other payments shall be required or made in respect of any such work.

17. Liability

The Owner does not accept any liability for consequential loss or damage suffered (death or personal injury excepted) by the Hirer or any other person which results from the Owner’s negligence or the Owner’s breach of this Agreement.
The Owner does not accept liability for loss or damage suffered by the Hirer, which results from acts or omissions of the Hirer in connection with the hire and occupation of the Property.
In addition, we accept no liability for loss of or damage to the Hirer’s possessions kept or otherwise located on any part of the Property or land.

18. Parking

We are no longer providing free parking with the home. We will suggest multiple options if you do drive. we will not accept any liability for any damage, fines or loss; and any vehicle left or parked at any location suggested or arranged by us is left or parked entirely at the owners own risk.

19. Complaints Procedure

If you have any cause for dissatisfaction you must contact us immediately by telephoning 07766932406. Save in the case of an emergency, it is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavoured to put matters right during the hire period; or any complaints made on or after departure.

20. Severance

The parties to this Agreement agree that if any part of this Agreement is found to be unreasonable, invalid or unlawful under any enactment or rule of law pertaining thereto, the Court or the competent tribunal shall have the power to strike out or override that part, whether it be an entire clause or clauses, or some part or parts thereof, and enforce this Agreement as though the unreasonable, invalid or unlawful part or parts had not been included.

21. Governing Law and Jurisdiction

These Terms and Conditions create a binding Agreement between you (the Hirer) and us (the Owner), and are governed by and shall be construed in accordance with English law. This Agreement is subject to the exclusive jurisdiction of the English courts.



Although properties are cleaned between bookings you are expected to keep and leave the Property in a clean and tidy state. If a property is left in a state which results in any additional charges by our cleaners the costs will be recharged to you. If you would like the Property to be cleaned during your visit our house manager will be happy to arrange these for you at an additional cost.


St Ives House is completely non-smoking.
Any smoking in the Property will incur substantial additional cleaning costs for which the Hirer will be liable.

Television Reception

Interference to the picture can be experienced at times and is not necessarily a fault in the set or aerial but can be due to the tides and/or weather conditions.

Electricity and Gas

Are included in the price of your holiday.


You can take out holiday insurance to cover various risks including cancellation of your holiday due to circumstances beyond your control, such as accidents or illness. We strongly advise you to take out such insurance.


Clean bed linen and towels are supplied once at the start of the holiday, and/or at the end of each week on a multiple stay.
If you wish to have a further change of clean bed linen and towels during your holiday, this can normally be arranged at an additional charge. Extra linen and towels can also be hired from us at an additional charge.


Cots, high chairs and stair gates are available subject to availability and should be arranged in advance with the House Manager.

WiFi and Internet

We provide free WiFi internet connections for our guests, but this is subject to local signal strength and atmospheric conditions which can adversely affect connection and are outside our control.

We shall not be liable for any failure or unavailability of the WiFi internet signal or connection.

If guests use our free WiFi internet connection, they are solely responsible for complying with all relevant laws and ensuring that no computer or software virus, inappropriate or illegal material, is accessed or downloaded, and we shall be fully indemnified by any guest using our WiFi internet service against any computer or software virus which is downloaded and damages our software, systems or hardware, and against any other consequences of the accessing or downloading of inappropriate or illegal material.

It is the sole responsibility of each guest to ensure that any parental locks or other restrictions are in place, and we cannot accept any responsibility for any inappropriate access or use of the internet by children or others.